1. Introduction
At OilVise, we strive to provide high-quality consulting services tailored to the needs of our clients. This Return and Refund Policy outlines the terms under which refunds or cancellations may be granted for our consulting services.
2. Eligibility for Refunds
Refunds are considered on a case-by-case basis and may be issued under the following conditions:
If a client cancels a service before it has commenced, they may be eligible for a full or partial refund.
If OilVise is unable to fulfill a service due to unforeseen circumstances, a refund may be provided.
Refunds will not be issued for services that have been fully rendered and delivered to the client.
3. Cancellation Policy
Clients who wish to cancel a service must submit a written request via email to [email protected].
Cancellations made before service initiation may be eligible for a full refund, depending on the circumstances.
Once consulting work has begun, cancellation may result in a partial refund based on the amount of work completed.
4. Refund Process
Refund requests must be submitted in writing and will be reviewed within 7 business days.
Approved refunds will be processed through the original payment method.
Clients will receive confirmation of the refund processing timeline via email.
5. Exceptions and Non-Refundable Services
Certain services may be non-refundable, including:
Completed consulting services where strategic recommendations have been delivered.
Customized consulting engagements specifically tailored to a client's unique business needs.
Any third-party fees incurred as part of the consulting service that are non-recoverable.
6. Dispute Resolution
If you believe you are entitled to a refund but your request has been denied, you may contact our support team at [email protected] to discuss further options. We are committed to addressing concerns and finding a fair resolution.
7. Changes to This Policy
OilVise reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.
8. Contact Information
If you have any questions regarding this Return and Refund Policy, please contact us:
Address: 315 London Rd, Stoneygate, Leicester LE2 3ND, United Kingdom
Phone: +44 116 507 3073
Email: [email protected]